B2B Branding Guide: Strategies to Increase Brand Awareness and Engagement

For B2B companies, developing a strong brand has become a strategic imperative. Here’s a detailed roadmap for developing and strengthening your branding.

B2B Branding: Why It Matters Now More Than Ever

Gone are the days when strong branding was solely the playground of B2C giants. Today, it’s an undeniable truth: branding is crucial for B2B companies as well. It’s essential for distinguishing yourself in a crowded market, leaving a lasting impression, and nurturing a base of loyal customers. For B2B companies, developing a compelling brand identity has become a strategic imperative.

As someone who’s spearheaded global branding initiatives for B2B companies, I hold this topic near and dear to my heart. I’ve experienced the challenges of transforming existing brands as well as the tremendous rewards of building new brands that differentiate and shine. It’s been quite a journey, and I’ve learned so much along the way.

Let’s be clear: branding is a critical marketing initiative that demands serious attention. Whether you want to strengthen your existing brand or undertake a complete overhaul, there’s a lot to consider. So, I wanted to share some insights, practical tips, and strategies to guide you toward a more effective and impactful branding journey.

What We'll Cover in Our B2B Branding Guide

In this article, we will take a deep dive into B2B branding. We’ll shed light on its significance and impact and give you a roadmap to develop a B2B brand that can connect with your audience and stand the test of time.

Defining B2B Branding and B2B Brand Strategy
The Transformative Power of a Strong B2B Brand
How to Create an Effective B2B Brand Strategy
Critical Steps for Executing Your B2B Brand Strategy

B2B Branding 101: The Essentials

Before we dive into the finer details of B2B branding, it’s important to have a solid understanding of its core principles. Let’s begin by defining some key terms.

What is B2B Branding?

Business-to-business branding, or B2B branding, is a marketing discipline focused on developing a unique and recognizable identity for a company that primarily serves other businesses. Branding extends beyond developing a company’s logo, visual identity, or product naming; it’s about crafting a brand identity that resonates with target audiences, establishes trust, differentiates from competitors, and fosters long-lasting relationships.

The ultimate objectives of B2B branding are to increase awareness and position the company as a trusted leader within its industry. This, in turn, boosts market share and fuels business growth. B2B branding is a critical factor in differentiating a business in a competitive market, and it’s among the most essential elements of an effective marketing strategy today.

What is a B2B Brand Strategy?

A B2B brand strategy, or business-to-business brand strategy, is a comprehensive plan aimed at forging a unique and enduring brand image in the business customer’s mind. This strategy is the blueprint that guides a company’s marketing and brand-building efforts, ensuring they all work in unison to achieve the desired brand recognition and business growth goals.

The core of a successful B2B branding strategy lies in aligning a company’s mission, vision, and values with the needs and preferences of target audiences. A brand strategy revolves around effectively communicating its unique value proposition, distinguishing it from competitors, and fortifying connections with prospects and current customers.

The Transformative Power of a Strong B2B Brand

Your B2B brand is so much more than just a pretty logo or catchy tagline; it’s the cornerstone of trust, loyalty, and a commanding market presence. It’s the driving force that propels your company forward, setting you apart from competitors, deepening customer loyalty, and igniting employee advocacy.

But how exactly does a strong brand turbocharge your business? Just what do successful brands do to drive results? Let’s dive deeper into each aspect.

Building Trust and Credibility

In the world of B2B marketing, trust and credibility aren’t just nice-to-haves; they’re essential for forging lasting partnerships and driving sales. A strong brand communicates these qualities, signaling to potential customers that choosing your company is a wise decision.

When your brand consistently delivers on its promises and maintains a clear, confident identity, it builds a reservoir of trust among prospective customers. This trust is rooted in expectations of consistent quality, exceptional customer service, customer satisfaction, and fair issue resolution.

Moreover, when your brand regularly demonstrates industry expertise and innovation, it elevates its credibility. Whether it’s through insightful articles, participation in industry events, or providing thought leadership as part of its regular marketing activities, your efforts to share helpful and impactful knowledge boost your brand’s strength.

And let’s not forget the power of clear communication of core values, great customer testimonials, and a strong online presence. These elements work together to amplify your brand’s trust and credibility, solidifying your reputation.

Standing Out in the Crowd

For a business to truly stand out in a competitive marketplace, a well-defined brand is crucial. It’s the embodiment of your company’s values, strengths, and unique propositions. It’s a promise of quality, innovation, and reliability that captures attention and hearts.

Branding differentiation can be achieved through a variety of strategies:

Feature differentiation: By emphasizing unique aspects and capabilities that set your brand apart from competitors.
Product differentiation: By focusing on the distinctive benefits and advantages of your product offerings.
Service differentiation: By offering an exceptional service that significantly surpasses industry standards.
Distribution channel differentiation: By employing efficient, user-friendly, and innovative delivery methods to enhance the customer experience.

By excelling in these areas, your brand can significantly enhance its competitive positioning, making it more attractive to potential customers.

Fostering Customer Loyalty and Retention

A powerful B2B brand goes beyond attracting customers; it transforms them into dedicated partners and champions. This is particularly crucial for B2B companies where the B2B buyer’s journey is complex, the sales cycle is long, and the stakes are high. In addition to building fueling loyalty and retention with trust and credibility, here’s how a strong brand makes a difference:

Boosting Reputation: A brand that is associated with positive customer experiences gains a strong reputation in the market. This contributes to more effective B2B marketing efforts and increases customer retention — as customers are more likely to stick with a brand they perceive as reliable and trustworthy.
Cultivating Customer Advocacy: A brand that engages in regular, positive interactions with its customers fosters loyalty. Customers become advocates for the brand, spreading positive word-of-mouth and contributing to the brand’s growth.
Encouraging Referrals: Loyal customers become valuable promoters, recommending your brand and organically expanding your customer base.

Improving Financial Rewards and ROI

Investing in your B2B brand isn’t just about looking good; it’s about tangible financial benefits:

Driving Business Growth: A solid B2B brand can serve as a catalyst for business growth. By enhancing brand perception, transforming customers into advocates, and boosting employee morale, your brand can contribute to a thriving business.
Enhancing Financial Performance: A strong market presence and deep customer loyalty drive sales and revenue, directly improving your financial results.
Optimizing ROI for Marketing Initiatives: A solid brand amplifies the impact of your marketing campaigns, leading to greater returns on every marketing dollar spent.

In fact, according to BCG, companies that have prioritized brand marketing have experienced a 74% higher return on brand marketing investment and a 46% larger market share compared to weaker brands.

It’s clear: a strong B2B brand isn’t just a part of your business; it’s a strategic asset that drives growth, loyalty, and financial success.

How to Create an Effective B2B Brand Strategy

Now that we’ve reinforced the profound impact of B2B branding let’s explore the art of creating a dynamic B2B brand strategy.

A well-crafted B2B brand strategy is the cornerstone of branding success — it’s the blueprint for carving out a distinctive market niche, building trust with your audience, and driving growth and profitability. It’s about defining and articulating what makes your company unique, understanding your place in the market, and consistently communicating your value to your customers and target companies.

Here are some of the the key elements of a B2B brand strategy and how to approach incorporating each of them into your B2B marketing initiatives effectively.

Unique Value Proposition (UVP)

The first step in creating a successful B2B brand strategy is defining your unique value proposition (UVP). Your UVP is the bedrock of your brand, encapsulating the unique value and specific benefits your products or services provide. Your UVP should resonate with your ideal audience and reflect their needs and aspirations. It’s what sets you apart from competitors and clarifies the tangible outcomes customers can expect from choosing your brand.

A well-defined UVP is critical in B2B marketing, where most buyers are looking for clear and compelling reasons to make a purchase decision. It’s not just a statement but a powerful part of your marketing strategies and campaigns, designed to attract and retain more customers, drive sales, and ultimately strengthen your brand.

Recommended steps for developing effective UVPs:

Articulate Clearly: Ensure your UVP is concise and clear and communicates the unique benefits succinctly. Avoid complex language and focus on what truly sets you apart.
Align with Customer Needs: Continuously research and understand your customer’s evolving needs. Ensure your UVP addresses these needs directly and evolves as your customers do.
Evidence-Based: Support your UVP with concrete evidence such as case studies, testimonials, or performance data. This builds credibility and reinforces the value you claim to provide.

Brand Positioning

Effective brand positioning is about carving out a distinct space in the market for your company and offerings. Doing so requires a deep understanding of your ideal audience, competitors, and unique value proposition.

It involves defining what sets you apart from competitors and communicating this differentiation effectively. This could include focusing on product features, customer service, price — or any other aspect that provides a competitive advantage.

A clear positioning statement helps to communicate this unique stance, ensuring that your marketing campaigns resonate with the right audience. In the B2B sector, where the sales cycle is longer and the buying process more complex, clear and strategic positioning can significantly influence the purchase journey and set the stage for lasting business relationships.

Tips for effective brand positioning:

Deep Market Insight: Conduct market research to understand the landscape, including customer needs, competitor strategies, and market gaps your brand can fill.
Distinctive and Relevant: Ensure your core positioning statement differentiates you from competitors while resonating deeply with your target audience’s needs and values.

Clear and Consistent Messaging

Messaging consistency is key in B2B branding. It’s about crafting a compelling brand story that communicates your company’s mission and inspires your audience. And it’s about making your company’s offerings crystal clear through well-structured narratives.

Your messaging should be clear and consistent across all platforms, from your website to social media channels, ensuring that your content contributes to a cohesive brand story. This consistency helps build credibility and trust — essential components in the buyer’s journey, where decisions are carefully considered and often involve multiple stakeholders across a longer sales cycle.

Tips for clear and consistent messaging:

Unified Messaging Guide: Develop a detailed messaging guide that includes key messages, tone of voice, and language for different scenarios and audiences. Ensure it’s accessible and understood across your organization.
Regular Training and Updates: Conduct regular training sessions for your team to understand and effectively use the messaging guide. Update the guide as your brand and market evolve.

Visual Identity

Creating a visually appealing and consistent brand identity is a crucial part of building a strong B2B brand. A brand’s visual identity is a visual representation of a brand’s values, personality, and mission, playing a pivotal role in how a brand is perceived by its audience and differentiating it from competitors.

It comprises all the visual elements used to represent a brand, including the logo, color palette, typography, imagery, and any other visual elements that are consistently used across all marketing channels.

Your logo is the cornerstone of your visual identity. It’s the most recognizable element of your brand and should reflect your brand’s personality and values. Similarly, your color palette plays a crucial role in shaping your brand’s visual identity. Colors can evoke emotions and create a specific mood or atmosphere associated with your brand. Together, these elements create a visually appealing and consistent brand identity that enhances brand recognition and creates a cohesive brand experience.

The impact of a well-crafted visual identity can be significant, including increased brand awareness and differentiation, enhanced trust and credibility, improved customer perception of your value and leadership position, and boosted conversion rates.

Recommended steps for developing a compelling visual identity:

Cohesive Design Elements: Ensure all visual elements (logo, color palette, typography) are cohesive and reflect the brand’s personality and values. Consistency should be maintained across all platforms and materials.
Quality and Professionalism: Invest in high-quality, professional design services to ensure your visual identity stands out and conveys the right message about your brand’s quality and attention to detail.

Brand Voice

Establishing a consistent, unique brand voice is crucial for creating a cohesive brand experience. Your brand voice is the tone, style, and personality that your business uses in its communications.

It reflects your company’s personality and values, and it plays a key role in establishing uniform messaging and positioning that aligns with the essential components of a B2B brand strategy.

Developing your voice involves understanding how your audience perceives you, understanding your mission and goals as a brand, and defining your voice. It should be unique to your company brand, embody its fundamental beliefs, and resonate with your intended audience.

A consistent brand voice can create a deeper connection with your audience, enhance brand recognition, and drive business growth.

Tips for defining your brand voice:

Personality-Driven: Define a brand voice that reflects your brand’s personality and values. Whether it’s authoritative, friendly, or innovative, ensure it’s consistent across all communications, including your website, social media marketing, content marketing, and internal communication.
Adapt for Your Audience: While maintaining a consistent voice, adapt the tone and language slightly to suit different audiences or platforms, ensuring relevance and engagement.

Emotional Connection

While B2B buying behavior is often seen as more rational, the emotional connection cannot be overlooked. Brands that connect emotionally can engender loyalty and advocacy, which is particularly important in B2B markets with longer, complex sales cycles and fewer, larger buyers.

Creating an emotional connection with your audience is a fundamental strategy for strengthening a B2B brand. This involves better understanding and empathizing with your audience’s needs and addressing these needs through your products or services. It’s about resonating with their emotions and creating a meaningful connection that transcends mere business transactions.

Storytelling, user testimonials, and brand content that resonate on a personal level can foster this emotional bond, turning satisfied customers into vocal advocates.

Recommendations for building emotional connections:

Understand Emotional Drivers: Deeply understand the emotional drivers of your target audience. What are their fears, aspirations, or challenges? Tailor your brand story and interactions to these emotional aspects.
Authentic Engagement: Engage with your audience authentically through a multi-channel approach. Show empathy, celebrate their successes, and be there to help them through their challenges. Demonstrate that they’ll have a great customer experience by working with you.

Competitive Differentiation

As mentioned earlier, competitive differentiation is crucial for a successful B2B branding strategy. It’s about clearly articulating how your offerings are different and better — whether through innovative features, superior service, or more effective solutions. Most buyers are inundated with choices; a brand that clearly communicates its unique advantages can significantly influence the purchase decision.

Tips for effective competitive differentiation:

Unique Selling Points (USPs): Clearly identify and communicate your USPs. Understand what you do better than anyone else and make this a focal point in your communications.
Continuous Innovation: Stay ahead of the competition by continuously innovating and improving your offerings. Keep an eye on industry trends and emerging customer needs.
Proof Points: Use data, testimonials, and case studies as proof points to validate your differentiation claims. Real-world success stories are powerful in illustrating your competitive edge.

Adaptability and Innovation

The business landscape is ever-changing, and so are the needs and behaviors of B2B buyers. Brands that demonstrate adaptability and innovation can stay ahead of the curve, responding to new and emerging trends, technologies, and customer needs. This doesn’t just apply to your products or services but also to your marketing campaigns and strategies, ensuring that your brand remains relevant and top-of-mind for your target audience.

Recommendations for adaptability and innovation in branding:

Market Monitoring: Keep a constant pulse on the market, customer preferences, and technological advancements. Use these insights to adapt your strategies and offerings proactively.
Flexible Branding Strategy: Develop a brand strategy that is robust yet flexible, allowing for adjustments and pivots as the market and your customers evolve.

By weaving these elements into your B2B brand strategy, you create a strong foundation that not only communicates what your brand stands for but also resonates with your target audience, differentiates your offerings, and adapts to changing market dynamics. This strategic approach is what will elevate your brand, foster long-term customer relationships, and drive sustained business growth.

Steps for Executing Your B2B Brand Strategy Effectively

Once you’ve crafted a solid B2B brand strategy, the next step is to effectively implement and execute it using a multi channel approach. Implementing a B2B brand strategy and executing impactful brand building requires a thoughtful approach to ensure every element aligns with your business goals and resonates with your target audience.

Each of these key elements plays a crucial role in implementing your B2B brand strategy and propelling business growth. It’s about integrating the right marketing strategies, selecting optimal marketing channels, crafting quality content, and promoting your offerings effectively. Moreover, it involves a commitment to continuously refining your strategy based on performance and market feedback.

By adopting this comprehensive approach, you can establish a powerful brand presence, deeply engage your audience, enhance brand equity, and drive substantial business growth.

B2B Website Design: Your Digital Handshake

Your website serves as a vital handshake between your brand and potential customers. It’s your virtual center stage, giving you the opportunity to showcase your innovative solutions, articulate your brand’s unique value, and initiate engagement with your audience. Therefore, having a professional, user-friendly, and optimized website is a non-negotiable in building a robust B2B brand.

Here are some key considerations that can help strengthen your brand through effective B2B web design and optimization:

Embody Your Brand Identity: Ensure your website truly reflects your brand’s identity, values, and unique value proposition. Align your website’s design with your brand’s visual identity, including logo, colors, and typography. It should communicate what your brand stands for and offer a compelling user experience.
Prioritize User Experience: Ensure it’s user-friendly, easy to navigate, and optimized for various company sizes and decision-makers.
Optimize for Search and Content Quality: Your website should be intuitive, packed with valuable, industry-specific, and relevant content, and a clear reflection of your unique brand identity. Plus, it should be optimized for search engines to increase your visibility and attract more qualified visitors.

Content Marketing: Establishing Thought Leadership

B2B content marketing is a powerful tool in your arsenal. It involves crafting and disseminating valuable content that resonates with your target audience, highlights your expertise, and addresses their challenges. By delivering valuable content, you can build trust with your audience, position your brand as an industry thought leader, and drive business growth.

To execute a successful B2B content marketing strategy, you must understand your audience’s needs, create quality content that caters to them, and distribute this content through the most effective channels. This could involve creating blog posts, white papers, case studies, videos, and other types of content that provide valuable insights and solutions to your audience’s problems. By leveraging content marketing, you can engage with your audience, build trust, and drive conversions.

Here are some key factors that can strengthen your brand and make your content marketing efforts more effective.

Know Your Audience: Deeply understand the challenges and needs of your target audience. Create and distribute content that addresses these pain points, showcases your expertise, and positions your brand as a thought leader.
Quality Over Quantity: The quality of your content reflects your brand. Ensure it is engaging and valuable to your audience. High-quality content enhances your brand’s credibility.
Ensure Brand Consistency: Maintain a consistent brand voice and visual identity across all content. This strengthens your brand’s presence, and fosters trust with your audience.
Distribute Content Strategically: Leverage a multichannel approach to distribute your content effectively. Identify the channels where your decision makers and influencers are most active and tailor your content to fit the platform and audience.

Your content marketing strategy should incorporate these considerations, where you can strengthen your brand with effective content marketing and ensure alignment with your overall brand strategy.

Search Engine Marketing: Boosting Visibility and Leads

B2B Search Engine Marketing (SEM) is a powerful approach to increasing visibility in search engine results, attracting more qualified leads, and winning new customers.

It involves the use of the paid search for advertisements that appear on search engine results pages (SERPs), making it an effective strategy to reach your target audience at the right time and in the right place.

To leverage SEM effectively to strengthen your brand, consider the following:

Align SEM with your Overall Brand Strategy: Ensure your SEM campaigns reflect your brand’s unique value proposition, voice, visual identity, and values. This creates a cohesive experience across all touchpoints and reinforces your positioning.
Target Relevant Keywords: Focus on keywords that resonate with your target audience’s needs, aspirations, and stage of their buying process. Use these insights to create targeted ad campaigns that speak directly to the needs of decision makers.

Social Media Marketing: Engaging and Expanding Your Reach

Social media offers a powerful means for B2B brands to interact with their audience, disseminate valuable content, and boost brand visibility.

Platforms such as LinkedIn, Facebook, and Twitter provide opportunities for B2B brands to engage with their audience, answer their questions, and address their concerns in real-time

To leverage B2B social media marketing effectively and strengthen your brand, consider the following:

Align Social Media with your Brand Strategy: Ensure your social media efforts are consistent with your overall branding strategy. Use these platforms to convey your brand’s story, values, and unique selling points.
Choose Platforms Wisely: Identify and focus on the social media platforms where your target audience, including C-suite executives and decision makers, are most active. Tailor your content and engagement strategy to each platform’s unique environment and audience.
Create Engaging, Valuable Content: Develop content that informs, engages, and addresses the pain points of your audience. Encourage interaction and foster relationships through regular engagement, influencer partnerships, and community building.

Learn more in the article: B2B Social Media Marketing: Your Strategic Guide to Driving Growth.

Email Marketing: Direct Engagement

Email marketing is a critical component of a comprehensive B2B marketing approach and is an exceptional means for B2B brands to interact directly with their target audience, cultivate relationships, and stimulate customer conversions.

It’s not just about sending emails, it’s about sending purposeful messages that resonate with your audience, promote your unique offerings, and provide valuable content at the right time.

To strengthen your brand through email marketing, you should:

Segment and Personalize: Build a targeted email list and segment it based on factors like company size, industry, or buying stage. Personalize your emails to address the specific needs and interests of each segment, making your communication more relevant and effective.
Craft Compelling Email Content: Ensure your emails highlight your brand’s unique value, address the recipient’s pain points, and provide actionable insights. Use a clear and compelling call to action to guide them through their buying process.
Optimize Timing and Frequency: Send your emails at times when they’re most likely to be opened and read. Monitor open and click-through rates to determine the optimal timing and frequency for your audience.

By leveraging these strategies in email marketing, B2B brands can reach their audience directly, build trust, and drive conversions.

Marketing Communications: Unified Messaging Across Channels

Marketing communications is a vital element of a B2B brand strategy, crucial in bolstering your brand’s positioning.

It involves strategically leveraging various communication channels such as public relations, advertising, direct marketing, social media, content marketing, and event marketing to convey your message and value proposition effectively.

To optimize your marketing communications to support your brand strategy, consider the following steps:

Refine your Marketing Mix: A well-planned marketing mix ensures each communication channel you leverage aligns with your brand strategy and business goals. Consider your audience’s preferences and habits to choose the most effective channels, including your website, social media, email, or other marketing materials.
Maintain Brand Consistency: Keep your brand voice, messaging, and visual identity consistent across all marketing channels. This reinforces brand recognition and trust among your audience.
Leverage a Skilled Marketing Team: Engage a skilled internal marketing team or B2B branding agency that understands your brand and market. They should be capable of developing and executing branding strategies and creating impactful marketing campaigns to elevate your brand. They should also be adaptable and responsive to market or audience behavior changes.

Sales Tools and Presentations

Your sales tools and presentations aren’t just reflections of your brand, but they are powerful platforms to showcase your unique value proposition, set your brand apart from the competition, and persuade your target audience to choose your products or services.

Therefore, embedding branding elements into your sales tools and presentations is vital to creating a unified experience that can influence the purchase process and shorten the sales cycle.

To strengthen your brand through your sales tools and presentations, consider the following:

Integrate Branding Elements: Ensure all sales materials and presentations are infused with your brand’s identity, from visuals to messaging. This creates a consistent and memorable experience for potential customers.
Address Audience Needs and Pain Points: Tailor your sales tools to address your target audience’s specific needs, pain points, and decision-making criteria. Use real-world examples and case studies to demonstrate how your solutions solve their problems.
Align with the Sales Cycle: Customize your sales tools and presentations to align with different stages of the sales cycle. Provide the right information and support at each stage, from awareness to consideration to decision, to effectively guide potential customers toward making a purchase.

B2B Branding: Conclusion and Recommended Next Steps

A strong B2B brand is essential for distinguishing your business in the market, resonating with your target audience, and fostering long-term customer relationships. Each aspect of your B2B brand strategy plays a crucial role in building a strong brand.

By focusing on these key elements and implementing the recommendations, you’ll not only execute your B2B brand strategy effectively but also create a powerful brand presence that resonates with decision makers, addresses their pain points, and drives business growth. Remember, continuous refinement based on performance and feedback is crucial to maintaining a dynamic and impactful brand strategy.

Wherever you are in your brand journey, we recommend the following next steps.

Evaluate and Align Your Brand: Ensure that your brand is consistently represented across all platforms and customer touchpoints, such as your website, social media channels, email marketing, and even your customer service interactions. Review and align your visual identity, brand voice, and messaging to ensure they accurately reflect your brand’s essence and business objectives.
Enhance Customer Engagement: Develop and implement strategies to deepen engagement. Address customer pain points through your messaging and targeted content marketing, engage interactively on social media, and deliver exceptional customer service experiences.
Foster Brand Advocacy: Cultivate a network of brand advocates from your pool of satisfied customers. Implement referral programs or highlight success stories to encourage advocacy and amplify your brand’s reach.
Regularly Monitor and Adapt: Continuously monitor your brand’s performance and the market landscape. Adapt your strategies to stay relevant and effective, ensuring your brand evolves with customer needs and market dynamics.

By focusing on these steps, you’re not just maintaining your brand’s relevance; you’re actively enhancing its impact and setting the stage for continued growth and market leadership.

Partner With Boundless Marketing

If you’d like assistance developing or optimizing your brand, engage with us for our B2B branding services. Our tailored B2B brand strategy and brand management services focus on clear messaging, strategic positioning, and innovative solutions that distinguish your brand.

From enhancing your visual identity and messaging to implementing your brand strategy across multiple channels, our team can support you with expert services that help you achieve the benefits of an exceptional B2B brand. Partner with us to transform your brand into an industry leader.

Contact Boundless Marketing today and let’s explore how we can elevate your branding strategy.

Lori Angalich

Lori Angalich is a B2B marketing leader and business strategist with over two decades of experience steering successful marketing initiatives at growth-focused technology companies. She's adept at aligning marketing strategies and tactics with business goals, helping companies stand out in highly-competitive markets, and is committed to helping companies make the most of marketing resources and investments. Her approach is scrappy, results-focused, and strategic — but also deeply human, focusing on building relationships and delivering exceptional value through marketing. Lori earned her MBA from The Ohio State University and Bachelor of Science from Denison University.

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